RETURNS & EXCHANGES
We want you to be completely satisfied with your purchase at SereneBtresses. If you are not satisfied with your purchase, we offer hassle-free returns and exchanges within 14 days of purchase. To be eligible for a return or exchange, the item must be unused and in the same condition as when you received it. To initiate a return or exchange, please contact us with your order details. Please note that shipping costs for returns and exchanges are your responsibility.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Refunds may take up to 7 business days to process depending on your bank or credit card company's policies.